Effective Claims Management Seminar

Effective Claims Management Seminar

BACKGROUND
Claim Departments in Kenyan insurance companies generally focus on “Claims Handling” which is the claims process with emphasis upon claim review, investigation and negotiation. this excludes emphasis upon the monitoring and lowering of claims costs. “Claims Management” includes both the aspects besides Customer satisfaction and Customer Care contributing to retention of business and enhancing brand image and reputation of the company. this program is designed to deal with the subject in this new perspective to cover the entire gamut of Claims Management – its strategic role, cost-monitoring role, service aspect, redressal and customer satisfaction.

COURSE OBJECTIVES
this program aims towards enabling the participants to:
>> Appreciate the difference between “Claims Handling” and “Claims Management”
>> Understand intricacies of claims settlement
>> Importance of Quality Management in Claims Management
>> Claims estimating and reserving
>> Handling fraudulent claims
>> Handling claims related litigation
>> To handle claims related complaints towards ultimate satisfaction of customer

COURSE CONTENT
>> Claims case studies
>> Quality in Claims Management
>> Claims Estimating and Reserving
>> Insurance Fraud and Handling Fraudulent Claims/ Money Laundering
>> Role of IRA and Consumer Dispute Redressal Forum
>> Customer service Management through claims management

TARGET GROUP
Executives handling technical Departments and officers in-charge of operating officer of General Insurance Companies

Cost: 37,500.00


 

How to apply

All candidates must follow the application steps where they provide their details and select units. An invoice will be sent to the email address of the applicant with payment instructions.


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